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Agents_Portal

 AGENTS PORTAL 


MPKBY agents attached to Post Offices for mobilising deposits under Recurring Deposit scheme are provided with a separate Web Portal  https://dopagent.indiapost.gov.in for transacting business.  They will be provided with a unique user-id and password initially to log into the above portal.  The step-by-step procedure for transacting business is as follows

1. Go to https://dopagent.indiapost.gov.in
2. Enter Agent ID and Password
3. Click on Login.
4. Click on Accounts
5. Click on Agents Enquire & Update Screen
6. System will Display the Accounts linked to the particular agent ID with which login was done.
7. Select Mode Cash/DOP Cheque/Non DOP Cheque
8. Select the Required Account IDs and Click on Save
9. Enter the Number of Installments and Click on 'Get Rebate & Default Fee' by selecting each account and Click on Save for each account.
10. After completion of above procedure for all accounts, Click on Pay All Saved Installments.
11. Then Click on Reports
12. Enter List Reference Number
13. Select Status - Success
14. Select Download Details As PDF File and Click on OK.
15. Save the File and Take the Print Out.
16. Logout every time when you login.
Note: Do not try to prepare the bulk lists on 1st and 16th of every month.

Procedure when password is lost or ID gets locked: 

At present if any agent using the Agent Portal forgets password or enters incorrect password for 5 times or if any agent does not login in the Agent Portal for more than 90 days, ID gets locked and new password request is then submitted by the agent at linked post office. This request is then sent to CEPT - CBS EOD team through Circle CPC. Post resetting of password, EOD team sends the password to concerned CPC for onward transmission to Agents. This results in delay in receipt of password.

2. In order to avoid the delay in the above said process and to enable agents to reset their password without depending on the post office, functionality for resetting of password through OTP has been deployed in Finacle on 03.11.2023. Accordingly, all the MPKBY agents and PRSG (Pay Roll Savings Group) Leaders utilizing the DOP Agent Portal for crediting the RD deposits can reset their login password using 'Forgot Password Option' enabled in DOP Agent Portal on their own without depending on the post offices where the agents are linked / authorized to deposit.

3. Agents can utilise the above facility only when the mobile number is available in Agent's Profile. Hence, capturing of mobile number has been made mandatory while creating new agents. Further, in respect of existing agents, mobile number linked with the Commission Credit Account has been updated in the Agents' profile as a one-time measure.

4. As per the process deployed, OTP will be sent to registered mobile number which is available in Agents' profile. If any agent wants to change the mobile number, she I he can approach the post office concerned and get the same updated in the Agent's Profile detail (through HDSAMM menu). If OTP is not received within 180 seconds, Regenerate OTP button will get automatically enabled after the lapse of time. 

5. In case of new agents whose Agent ID has been created in EB Admin Portal and password set for the first time, default password will be sent to the Agents through SMS. This password needs to be used for setting new password.


Click here for SB Order No. 21/2023

As per SB Order No. 22/2022, mobile number seeding in CIF is mandatory but for effective implementation of this order in respect of RD accounts opened/operated through MPKBY agents, a facility is needed to be introduced in Agents Portal.  As per Department of Posts, FS Division letter No. CBS-25/4/2023-FS-DOP-Part-(1) dated 14.6.2024,  the above facility is being introduced in Agents Portal.

MPKBY agents can generate a list of RD accounts which are not linked with any Mobile Number.  Before 31.07.2024, agents should collect the mobile numbers of RD depositors and link it to their CIF ID.  With effect from 1.8.2024,  RD bulk list of MPKBY agents shall not be allowed to be created if any RD account number to be included in the RD list is not linked with mobile number.