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 TIPS AND GUIDELINES TO THE POSB CUSTOMERS

SAFETY GUIDELINES FOR INVESTORS OF NATIONAL SAVINGS SCHEMES



  1. To know details and interest rates of National (Small) Savings Schemes kindly visit https://www.indiapost.gov.in/Financial/Pages/Content/Post-Office-Saving-Schemes.aspx

  2. An account for any of the National (Small) Savings Schemes can be opened by Indian resident by himself/herself by visiting the Post Office in person along-with KYC documents (PAN card and identity proof such as Aadhaar or address proof).

  3. Mobile number, PAN number or Form-60/61 and Nomination are mandatory for opening of new account and in all existing account. If these are not updated in your account/CIF, kindly get these updated through post office concerned immediately.

  4. ATM Card/Cheque Book/Aadhaar Seeding/e-banking/m-banking facilities are available for PO Savings Account, can be availed by submitting prescribed form at post office concerned. Through e-banking, account holder can deposit online in SB/RD/PPF/ SSA schemes and open and close RD/TD account online. For more details kindly read FAQ available at https://ebanking.indiapost.gov.in

  5. Depositor can also credit amount in SB, PPF and SSA accounts from their Account in any other bank or PO Savings Account to other bank Bank Account using NEFT/RTGS services of POSB. IFSC code of POSB is IPOS0000DOP.

  6. Depositors can avail auto credit facility to get TD/MIS/SCSS interest directly into their Bank account by submitting mandate form along with copy of first page of bank passbook or cancelled cheque.

  7. Depositors can avail auto credit facility to get TD/MIS/SCSS interest directly into their PO Savings Account or auto credit RD deposit from PO Savings Account by submitting form (SB-83) at post office concerned.

  8. Depositors can get maturity value of accounts/certificates in their Bank Account by submitting copy of first page of passbook or cancelled cheque along-with account closure form

  9. After receipt of passbook, depositor can check balance of his/her account using ‘Interactive Voice Response (IVR)’ facility by calling through the registered mobile number at Indiapost toll-free number 18002666868.

  10. Blocking of ATM card facility can also be availed through toll free number 18002666868.

  11. SMS is sent to registered mobile number of account holder. Kindly check whether SMS is received for accounts opened and for every transaction. Present limit for SMS issuance on transactions initiated at counter is ₹ 1000 and above for debit(withdrawal) transactions and ₹ 2000 and above for Credit (Deposit) transactions.

  12. In case of any suspicious transaction SMS/Alert is received, kindly contact concerned Post Office/Divisional Office immediately.

  13. Keep passbook/cheque/ATM in personal safe custody. In case of any misuse by using account holder’s passbook/cheque/ATM/ signed withdrawal form the responsibility vests with the depositor.

  14. Update your passbook frequently through any CBS Post Office to avoid any wrong/fraudulent transaction in your account.

  15. In case of any ATM transaction failure in DOP ATM or ATM card related issues, kindly email from your registered email id with details to postatm@indiapost.gov.in. In case of ATM transaction failure in other Bank ATM, kindly contact concerned Bank.

  16. For any e-banking, m-banking, NEFT, RTGS related issues kindly email from your registered email id to dopebanking@indiapost.gov.in