ISSUE OF ATM CARDS TO POSTAL SAVINGS BANK CUSTOMERS
A depositor of POSB Savings Account can avail the facility of ATM Debit cards either by selecting the relevant option in the Account Opening form or by submitting a separate application in form SB-ATM1. A depositor of a Basic Savings Account can also avail ATM card facility if he does not hold a normal savings account In such cases, the depositor should maintain the minimum balance of Rs.500/- in his basic savings account. \
Depositors should furnish mobile number and email id for availing ATM card facility. Through netbanking and mobile banking, depositors can apply for a fresh ATM card or a fresh ATM PIN.
Account holders of Joint-A type account cannot avail ATM card facility. However, each account holder of a Joint-B account can avail ATM Card in his/her own name. Presence of all account holders is not necessary while submitting ATM request form. Only the depositor who wish to avail ATM card should be present. The account holder who wants to avail ATM card should be present to receive the ATM card.
Depositors can call the toll free number 18002666868 from their registered mobile number for blocking their ATM card.
The Depositor who has been issued ATM cum Debit Card, can make withdrawal in either any ATM installed by the Department or any ATM of any Scheduled bank. Those depositors should be asked to get their Passbooks updated at any CBS Post Office after the transactions done through ATMs. Charges if any notified from time to time for transactions done through either Departmental ATMs or other bank ATMs shall be deducted from the account of the customer.
ATM card transaction charges
Click here for the details of ATM Card transaction charges
Procedure for issuance of ATM card on PO Savings Account standing at branch post office
(i). To avail ATM card facility, account holder shall fill SB-ATM-1 form (ATM Card/Internet/Mobile/SMS banking service request form) duly signed and submit SB-ATM-1 form with passbook at concerned BO.
(ii). GDS BPM shall examine form and issue SB-28 receipt to the account holder for passbook collected.
(iii). GDS BPM shall send SB-ATM1 form with passbook to respective account office duly entered in BO Journal/BO Daily Account.
(iv). After receipt of SB-ATM1 form with passbook at account office, postmaster shall examine the form for eligibility of account holder for ATM card.
(v). If eligible, SPM shall issue ATM card in Finacle against customers PO Savings Account by following the procedure prescribed for issue of ATM cards.
(vi). After issuance of ATM card, SPM shall keep SB-ATM1 form in Guard File of SB-ATM1 form.
(vii). On ATM Card issue register, SPM shall write the name of BO and date of dispatch of ATM card to BO and sign.
(viii). SPM shall put a remark on customer’s PO Savings Account passbook for issuance of ATM card and sign.
(ix). SPM shall dispatch ATM card and passbook to concerned branch post office duly entered in BO slip.
(x). On receipt of ATM card and passbook from account office, GDS BPM shall hand over the ATM card/passbook to the depositor under receipt on SB-28, after taking back depositor’s copy of SB-28 and past on the office copy.
Note: - PO Savings Account holder(s) of BO may also submit ATM request form along with passbook at account office and account office shall process the request as prescribed.
Closure of SB account in which ATM Card was issued:
When a SB account is closed, the Counter Assistant should collect ATM card issued to the Account Holder. If the ATM card is issued to only one account, verify the ATM card in CCMM menu. Ensure that card number is selected during verification option. Then again check in inquire function of CCMM menu whether the card status is closed, if so, proceed with Savings account closure.
If the ATM card is issued and linked with multiple accounts, then delink all the secondary accounts mapped to the ATM card and check that only one account should exist in CCMM menu- inquiry function. If so, proceed for closure of the card in CCMM menu – modify function and verify the same. Ensure that card number is selected during verification option. Then again check in inquire function of CCMM menu whether the card status is closed, if so, proceed with Savings account closure.
If the ATM card is issued and linked with multiple accounts and Depositor desires to close only one account, then delink that particular account mapped to the ATM card in CCMM modify function and verify. Counter Assistant shall check that the account does not exist in CCMM menu- inquiry function, then proceed with closure of that particular Savings account.
Ensure entries done in CCMM menu by Counter Assistant is verified by the Supervisor, on the same day without fail.
The Counter Assistant shall hand over Account Closure Form SB-7A to Supervisor after writing Transaction ID on the right-hand upper corner prefixed with scheme name i.e., SBXXXXXX along with unused cheque leaves and ATM Card.
Supervisor should login into CBS Application and see the transaction details in the relevant account closure menu. Supervisor, using his/her login ID will validate the transaction in HCAAC menu after verifying the signature (s) in the CBS application and return the documents to the Counter PA along with Account Closure Form duly signed on warrant of payment.
All unused cheques and ATM Card collected by Counter PA if any should be sent to SBCO. SBCO shall follow the procedure prescribed for unused cheque leaves for the ATM cards of closed accounts.
Note : If the depositor does not have the ATM Card of his/her account, he/she shall submit an application stating the reason for non-submission of ATM Card. Counter PA shall attach the application to the Account Closure Form.
