Detailed procedure has been prescribed vide SB Order No. 3/2024 dated 14.05.2024 for restoration of balances and missing transactions due to frauds or omissions or mistakes. 

Use of HIARM menu for rectifications of omissions/errors has been dispensed with as per the above SB Order. Competent authority has ordered that the said menu should be used for interest rectification only. 

ln case of any correction with respect to the balance in the account related to the principal amount, action may be taken by the Circles to get the same corrected relaxing the back value date parameter. The procedure as prescribed in the Lr. No. 116-53/2018-SB dated 16.03.2021 shall be followed for relaxation of the back-value date parameter (Copy attached for reference).

4. Accordingly, the procedures/ guidelines prescribed in POSB (CBS) Manual (Corrected up to 31.12.2021) are amended as Annexure-|.