ISSUE OF FRESH PASSBOOK IN LIEU OF USED / SPOILED PB
Issue of Fresh Passbook in lieu of used-up one
(1). Head Post Offices:- A new passbook in lieu of the used one
should be issued to the depositor by the
HO from the stock using Finacle CBS Application by following the process as
laid down for issue of a new passbook in the relevant Rule. The PM/SPM
should write a remark “New Passbook
issued in lieu of used up and used up passbook returned to the depositor” on
the first page of the new passbook and sign. The word 'Cancelled” should be
written in red ink or impressed by means of rubber stamp across the first and
the last page of the used-up book and the remark “Passbook used up and fresh
one issued” should be made on the last page.
(2) The Postmaster will compare
the balance at credit of the depositor as entered in the new passbook with the
closing balance in the old passbook and in CBS system and attest it. He/She
will also sign the entry “Cancelled” in the first page and the entries
regarding cancellation and issue of a fresh passbook in the last page of the
used-up passbook.
(3) The new passbook along with the used-up passbook will then be delivered to the depositor/ authorised person after obtaining from him a receipt. The receipt will be date-stamped and filed in a separate guard file.
(4) In case of an account standing at Branch Office in direct account with the Head Office, a new passbook along with the used-up passbook after action has been taken in accordance with the preceding paras should be sent to the sub/branch office concerned under entry in the SB/BO Slip as the case may be.
(5) Departmental Sub Offices: - In the sub offices procedure to be followed by the Head Office will be followed mutatis mutandis. In the case of an account standing open at the branch office in account with the sub office, the used-up passbook will be received from the branch office for the issue of fresh passbook. The new passbook along with the used-up passbook, after action has been taken in accordance with the preceding para, will be sent to the branch office concerned duly entered in BO Slip for the delivery to the depositor.
(6) Branch Offices: - Branch offices will collect used-up passbook and sent to the account office duly entered on the reverse of the BO daily account. After delivery of the fresh and used-up passbooks to the depositor, the receipt SB-28 will be pasted to the office copy. The note regarding delivery of the fresh passbook to the depositor will also be made in the BO SB Journal against the entry relating to the last transaction in the account. Note: Fresh passbook in lieu of old used-up passbook in respect of accounts of any CBS Post Office may be issued by any CBS Post Office irrespective of where the account stands, provided the balance in the passbook tallies with the balance available in the CBS Finacle System.
Issue of passbook in lieu of spoiled passbook
The procedure prescribed for the issue of fresh passbook in lieu of used-up passbook, should be followed and the spoiled passbook will be taken from the depositor and the word “cancelled” written in red ink across all the unused pages under PM/SPM's full signature. It should then be sent to the Saving Bank Control Organisation entered in the voucher list. The sub office will send the spoiled passbook to the head office along with application for issue of duplicate Passbook duly entered in the list of documents. The PM/SPM should write at the top of the first page of the Passbook the words “Fresh Passbook issued on (date) ..................... in lieu of spoiled passbook and sign.
Note: Passbook in lieu of spoiled passbook in respect of accounts of any CBS Post Office may be issued by any CBS Post Office irrespective of where the account stands provided the balance in the passbook tallies with the balance available in the CBS Finacle System.
ROLE OF SBCO:
i. As and when a fresh pass book is issued in lieu of a spoilt one, spoilt pass book will be transferred by the Head Office to the Control Organization duly entered in the Savings Bank voucher list.
ii. The Control Organization will enter the particulars of the spoilt pass books in a manuscript register
iii. The Serial No. in the register will be in an annual series starting from No. 1 in April. The pass books will be kept in an almirah in the personal custody of the Supervisor.
PERIOD OF PRESERVATION OF UNDELIVERABLE PASSBOOK IS ONE YEAR AND THAT OF SPOILED PASSBOOKS IS UPTO THE DATE OF NEXT INSPECTION.
