ISSUE OF PASSBOOKS TO DEPOSITORS
On opening of an account, the depositor shall be issued a passbook or deposit receipt or statement of account as applicable to the Savings Scheme by the post office.
(2). The passbook or deposit receipt or statement of account shall be duly stamped and signed by the authorised officer of the post office.
The entries in the Passbooks will be made using Passbook Printers only wherever passbook printers are available. The passbooks should be stitched and should not be stapled. Information and entries shown in the Passbooks is for the information of public and there will be no legal liability of the department with regard to the balance or transactions shown in the Passbooks. Entries relating to Penalty Fee charged in case of RD and PPF as well as Rebate paid only should be made manually by hand by the user. Except these entries, no entry should be made by hand in the passbooks in any departmental post office.
For the Accounts opened through e-banking and mobile banking, passbooks shall be issued by concerned Post Office where depositor’s PO Savings Account stands, if depositor desires.
For, migrated accounts, as and when old passbook is presented at the counter, first page of passbook shall be re-printed on right hand side of next blank page and further transactions happened in FINACLE CBS shall be printed from next page. Blank space left if any, on the page being used currently before migration, should be cancelled by drawing lines in red ink. On the title page, word “CBS” is to be printed. Title of passbook will not be printed by FINACLE CBS application and counter assistant has to fill the information by permanent marker.
Passbook for the accounts opened e-Banking and Mobile Banking is not necessary as the statement of account can be taken by the Depositor in e-Banking and Mobile Banking. However, if any customer requests for issuance of passbook for RD or TD accounts opened through e-Banking, the depositor has to submit a written request with the details of the
account along with the ID proof at the home branch Post Office. The Counter PA has to submit Depositor’s request to the Supervisor / Postmaster for necessary orders for issue of passbook. Then, the Counter PA shall print the passbook and write the remark “Opened through e-Banking/M-Banking” on the top of the first page of the passbook. The same will be attested by the Supervisor / Postmaster before handing over of passbook to the customer.
A depositor may obtain account statement of his/her Account from any CBS Post Office on payment of such fees specified by the central government by notification in the official gazette. For the purpose, the depositor may submit a written request along with a copy of the ID proof in CBS post office. The Supervisor/Postmaster after verifying the signature and details in the application of the depositor shall issue the statement of account which can be printed using HPSP menu in Finacle.
Presentation and updation of Passbook in CBS Post Offices
(i) Presentation of passbook is mandatory for all withdrawals / transfers using withdrawal form (SB-7) and in case of withdrawal / transfer using POSB Cheque and at the time of deposit transactions, it is not mandatory.
(ii) If an illiterate depositor attends any post office for deposit/withdrawal, presentation of Passbook is mandatory.
(iii) If depositor whose account stands at any GDS Branch Post Office attends any CBS Post Office for deposit/withdrawal, presentation of Passbook is mandatory.
(iv) The passbook shall ordinarily be presented for all the withdrawals or deposits made at the counter and in case deposits or withdrawals are made by using cheque or any electronic mode, the passbook, wherever issued, may be presented at any CBS Post office at-least once in six months for bringing it up to date.
(v) Whenever or wherever, the Passbook is presented at any time in any CBS Post office for bringing it up-to-date, the Passbook should be updated using Passbook Printer, where the passbook printer is provided.
