(2). If the account holder of a Savings Account other than Basic Savings Account, including Silent Accounts, fails to maintain the minimum prescribed balance an account maintenance fee of Rs 50 which includes GST @ 18% shall be deducted on the last working day of each financial year irrespective of if the account is silent or not. After deduction of the account maintenance fee, if the balance in the account becomes NIL (Zero), the account shall stand automatically closed.

(3). The Account maintenance fee and taxes on the Account maintenance fee deducted will be accounted automatically in the accounts of concerned post offices. A list of SOL- wise accounts in which the account maintenance fee was deducted will be sent by CEPT to all the CPCs by email or by any electronic mode. CPC will further share with the concerned HO / SO.

(4). An intimation regarding deduction of account maintenance fee in the form of SMS (Short Messaging Services) will be sent centrally by CEPT to those account holders whose mobile number is available in the system.

(5). The Head/Sub offices will prepare and send notices to the Account Holders whose mobile number is not available in the system, in the prescribed cyclostyled forms as per specimen given at the end of this rule for accounts in which Account maintenance fee has been deducted.

(6). Account Office will generate list of silent accounts based on BO Code in Finacle CBS Application and send to BOs concerned in the first week of April every year.

NOTICE TO BE ISSUED TO DEPOSITOR WHERE ACCOUNT MAINTENANCE CHARGE IS DEDUCTED

NOTICE

From______________________________________________________________________

To________________________________________________________________________

Subject: Recovery of Account maintenance charges.

Sir/Madam,

It is informed that in your savings account No. ______________standing at _________________ post office, minimum balance of Rs 500/- is not maintained in the financial year ________. In accordance with the Rule 4(6) of the Post Office Savings Accounts Scheme 2019, an account maintenance charge of Rs 50/- including GST has been deducted from your account. If balance in your account shall become nil after deduction of this charge, your account shall be automatically closed.

                                                                                            

                                                                                             Yours faithfully,

Date..................

                                                                                              (Postmaster)

(1). Revival of silent account shall be done at HO only. HO can revive the silent accounts standing in HO and its SOs/BOs only.

(2). After revival of silent account, a transaction of deposit or withdrawal by depositor is required to be done. When a depositor attends post office for a transaction and during transaction, post office user see that status of account is silent (dormant) in Finacle CBS application, he/she will ask the depositor to present an application for revival of account, Passbook, fresh SB-AOF, KYC Form (SB-KYC) and KYC documents (as required at the time of account opening) in addition to application for withdrawal or deposit for transaction. Post Office user will see balance in the account using HACLI menu and if balance is below the minimum, depositor should be asked to deposit amount which should raise the balance above the minimum.

Note: The revival application shall be obtained from the Depositor only at the office where  the account stands.

(3). The depositor's signatures on the application should be tallied with signatures on record in Finacle CBS Application by using IES menu. KYC documents submitted by the depositor should be tallied with the data available in the CBS Application.

(4). If application is submitted at any SO, the SPM after tallying signatures and fresh KYC documents, should enter application for revival in the register to be maintained. SPM should then send application duly recommended with prescribed KYC Form (in duplicate) with KYC documents to HO under which SO is attached on the day of receipt. Application for Withdrawal or Deposit should be kept in SO. On receipt of Application for revival and one copy of SB-KYC with KYC documents, SPM should enter date of receipt of application from HO in the register and keep such applications with Annexure-I and KYC documents in a separate guard file. Thereafter, transaction should be completed.

(5). In HO, on receipt of above documents either received from SO or directly submitted at HO, designated PA should enter such applications in the register to be maintained at HO He/She shall also tally signatures and KYC information available in data with the documents submitted with the CBS system. After satisfying, PA will submit documents to Supervisor which will unfreeze the account by using HAFSM menu in Finacle. Another Supervisor will verify this modification. Then the Designated PA will go to Account Modification menu modify the status from Dormant to Active. Supervisor should verify the change of status in the same menu under his/her own login. If application is received from SO, Designated PA will enter date of sending the application back to SO in the register or if application is received direct, date of revival should be entered in the register. HO will return the application to SO along with one copy of KYC Form and KYC documents duly signed mentioning the date of revival and second copy of KYC Form will be sent to CPC. If application is received direct at HO, application and one copy of SB-KYC along with KYC documents shall be kept in a separate guard file to be kept in the custody of APM.

(6). In case of BO, the GDS BPM will see date of last transaction (DLT) from BOSB Journal before initiating transaction and see that account is not silent. If account is silent, BPM will tally signatures and balance from the BOSB Journal and ask the depositor to submit application, Passbook, SB-KYC (in duplicate) and fresh KYC documents for revival and identify the depositor as required for opening of new Account. GDS BPM will accept the identification on the application and send the same to the Account office along with Passbook for orders. SB-28 will be issued to the depositor against the Passbook. After receipt of orders of revival from Account Office, on the Passbook, transactions will be allowed. GDSBPM will record necessary remarks of revival of account in his/her office record i.e., BO Journal and SS Book.

(7). In Account office, when application of depositor is received along with Passbook and other documents from BO, the SPM/APM shall take action for revival of account by treating the application received directly at the counter and follow procedure laid down in above rules. After revival of account in CBS Application, SPM/APM shall make manual entry in the Passbook “Account Revived on___________(Date) under dated signatures and date as well as designated stamp. Passbook shall then be returned to BO and other documents should be preserved in the guard file maintained for this purpose.

(8). A silent account in the name of deceased depositor will be revived only after the claimant's title is admitted and sanction is issued in his/her favour. In such cases there will be no need of obtaining a separate application for revival of the account from the claimant. The copy of the sanction admitting the claim will be treated as application for revival.

1.  Sl No

2.  Name of SO from which application is received (to be entered by HO) Or  Name of BO 

                  from  which application is received from BO (to be entered by account Offices)

3.  Date of receipt of Application

4.  Account No.

5.  Date of revival in CBS application (by HO or SO with 2 Supervisors)

                  Or Date of receipt of application from HO after revival.

6.  Date of return of Application to SO (to be entered by HO) or Date of return of Passbook to 

                  BO (to be entered by Account Office

Signature of SPM/APM